Contact Us/Shipping
GENERAL INQUIRIES : hello@oneberrie.ca
SHIPPING INQUIRIES : shipping@oneberrie.ca
Immediate assistance: 1.403.554.1806
Return/Exchanges
In the instance that the buyer is unhappy with their purchase:
A refund can be issued provided the item(s) are returned in their original condition within 14 days of receipt. Return shipping is the responsibility of the buyer and $5 restocking fee will be deducted per item over $20.
Shipping costs associated with the purchase will not be refunded.
In the instance that our product is defective:
A replacement item will be sent in exchange.
For our textiles, There is a THREE wash limitation to replacements as washing practices vary from home to home.
Shipping
PLEASE NOTE : Orders are shipped from Canada via Canada Post OR select couriers with with tracking to the USA.
IF YOU SELECT SMALL PACKET AIR - THERE IS NO TRACKING.CANADA POST DELIVERY TIMING IS 5-8DAYS.