Contact Us/Shipping

  • 403.554.1806
  • oneberrie@gmail.com

Return/Exchanges

In the instance that the buyer is unhappy with their purchase:

A refund can be issued provided the item(s) are returned in their original condition within 14 days of receipt. Return shipping is the responsibility of the buyer and $5 restocking fee will be deducted per item over $20.

Shipping costs associated with the purchase will not be refunded.

In the instance that our product is defective:

A replacement item will be sent in exchange.

For our textiles, There is a THREE wash limitation to replacements as washing practices vary from home to home. 

 

Shipping

PLEASE NOTE : Orders are delivered to and from Canada Post OR select couriers with with tracking to the USA. 

IF YOU SELECT SMALL PACKET AIR - THERE IS NO TRACKING.
CANADA POST TIMING IS 5-8DAYS.